Frequently Asked Questions
Everything you need to know about bringing a taste of South Africa home.
How do you ensure the freshness of biltong and boerewors during shipping?
All perishable items are vacuum-sealed and shipped in temperature-controlled packaging with ice packs. We recommend selecting expedited shipping for meat products to ensure they arrive in peak condition.
Do you offer nationwide delivery?
Yes, we ship our South African groceries and treats across the entire country. Shipping rates and delivery times vary based on your location and the weight of your order.
Are your products authentic and imported from South Africa?
Absolutely. We source iconic brands like Mrs. Ball's, Ouma, and Simba directly from South African suppliers. Our specialty meats are prepared using traditional recipes and authentic spice blends.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order is damaged or incorrect, please contact us within 24 hours of delivery for a replacement or refund.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
Do you cater to specific dietary requirements?
We stock a variety of products, including gluten-free and sugar-free options. Please check the individual product descriptions for detailed ingredient lists and allergen information.